Technical Session #3 

Fleets are always looking for more cost-efficient and productive ways of performing maintenance. To this end, many fleets are turning to outsourcing and co-sourcing arrangements for this important function. As a result, service providers are finding a greater need to accumulate and share performance data with customers, and fleets are looking to optimize the client-vendor relationship through better communication, information exchange, consistency and accountability—in accordance with agreed upon standards.

Many things can influence a fleet’s outsourcing decision. For example:

• How does your technicians’ compensation package and productivity compare to potential outsourcing cost and productivity?
• Can your potential service provider offer the same level of detail when it comes to maintenance reporting and does it leverage industry standards such as the Vehicle Maintenance Reporting Standards (VMRS)?
• Can your operation’s technician training program generate skill levels that meet or exceed that of a potential outsource partner?
• What is your potential outsourcing supplier(s) capability of performing complete or partial process management as compared to your own operation?
• How do your fleet expectations and any relevant customer requirements match up with a third-party service provider’s ability to perform services in a timely manner?
• How does your operation’s service truck capabilities and equipment match up against a potential a third-party service provider’s capabilities and equipment?

During this session, an expert panel will discuss all the factors that go into deciding whether to keep maintenance functions “in-house” or outsource to third-party service provider. With the ever-growing complexity of commercial vehicle equipment and increasing struggle attracting and retaining technicians, even historically 100-percent in-house maintenance fleets are reconsidering their approaches to maintaining their next generation of vehicles.